Frequently asked questions
Questions about Account
1Do I have to provide my full address?
Yes, whether to ship to a packing station or a residential address, the full address including street name and receiver name is necessary.
2How can I change the address information?
Please check your order first. If it hasn’t been shipped yet, please write to us immediately to change the address information. But if the package has already been shipped, then the order information could not be changed.
3Do I have to register and sign in before shopping with Kamtoys?
No, you can place orders without a buyer account in our website.Please email us the item No., quantity, and shipping address you ordered,we send you the invoice to confirm, then arrange the shipment after your payment
Questions about Payment
1What are the payment terms?
Bank Transfer. If the total amount is less than or equal to $15,000 USD, full payment before shipment. If the total amount is more than $15,000 USD, 30% deposit for production,70% balance payment before shipment
2 What is the price type on the website?
The price includes neutral packaging.
Questions about Returns
1Warranty
All our products are eligible for 180 days warranty from date of purchasing.
Within 180 days: For the quality reason (damage, doesn’t work properly, etc.), customers must provide the proof of the defective to us (picture; video; etc.), we will send a replacement or issue the full refund to customers after approved.
2Shipping Fee
You are 100% responsible for the shipping costs in the event that you buy device or your device needs to be returned
Other Questions
1Are all products in stock?
Most of them are available, better to confirm with us about the actual quantity.
2Does the product have packaging?
Some products have neutral packaging .If you want to make your own brand packaging,can do the packaging for you. We offer the OEM service.